Cuckoo (hereinafter referred to as the “Company”) complies with the personal information protection regulations of relevant laws such as the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection and has established a privacy policy in accordance with relevant laws and regulations to best protect the rights and interests of customers.
The Company collects the following personal information for membership registration, user identification, payment, customer support for product delivery, service requests, and inquiries.
The Company uses the collected personal information for the following purposes. All information provided by users will not be used for purposes other than those required for the following purposes. The purpose of use may be expanded to provide additional services without deviating from the purpose of collection, and in such cases, users will be notified in advance.
| Collected personal information | Purpose of collection |
|---|---|
| Name, email address, contact information (mobile phone number) | a0432111625@gmail.com |
| Bank account information | To manage account information to receive settled payment and returns/exchange shipping costs |
| Address | To make sure the Company has the correct delivery address for product delivery |
| OSOS version, IP address, date and time of visit | Check against and prevent fraudulent use |
| Collected personal information | Purpose of collection |
|---|---|
| Email address and mobile phone number | Send personalized advertisements, participating in events |
The Company will retain and utilize the user's personal information only during the period of providing the service as follows. The user’s personal information will be destroyed without delay if they withdraw their consent to the collection and use of personal information, and if their personal information has been provided to a third party, the Company will instruct the third party to destroy it as well. However, if there is a need to preserve the user's personal information in accordance with the provisions of laws such as the Commercial Act and the Act on Consumer Protection in Electronic Commerce, the user's personal information may be stored as follows:
In principle, the Company will destroy personal information without delay after the purpose of collecting and using personal information has been achieved. Destruction procedures and methods are as follows.
The Company will not use the user's personal information or provide it to another person, company, or institution beyond the scope notified in this privacy policy under any circumstances, except with the user's consent or in accordance with the provisions of relevant laws and regulations. To provide better service, when providing or sharing the user's personal information with a third party, we will ask for the user’s consent by providing information on who are the third parties who receive or share personal information with users in advance, what is their main business, what personal information items are provided or shared, and what is the purpose of providing or sharing personal information to the user through the terms of use, privacy policy, e-mail, in writing, or by verbally (in case of customer consultation in person or by phone). If the user does not consent, such information will not be provided or shared with our affiliates. However, in the following cases, it is possible to provide personal information without the user's consent in accordance with the provisions of relevant laws and regulations.
The Company provides and subcontracts the following tasks in relation to the processing of personal information and stipulates the necessary matters to provide personal information and ensure that personal information is securely managed when subcontracting with subcontractors in accordance with relevant laws and regulations.
| Consigned subcontractor | Subcontracted work | Personal information retention and use period |
|---|---|---|
| Flug Mediaworks | Maintenance of the Company’s website | Until the end of the consignment contract |
| Postal and delivery companies (post office, Lotte Express, etc.) | Shipping products, etc. |
The user may view or modify their registered personal information at any time and may also request withdrawal of consent. After going through the authentication process, the user can view, correct, or withdraw the information, or contact the person responsible for personal information management by phone or email, and the Company will take the requested action without delay. If the user requests correction of an error in their personal information, the Company will not use the personal information or provide it to a third party until it is corrected. Additionally, if the Company has already provided incorrect personal information to a third party, the Company will notify the third party of the corrected information without delay so that the correction can be made.
The Company has prepared the following technical and managerial measures in handling the user's personal information to ensure security and prevent personal information from being lost, stolen, leaked, altered or damaged.
The Company limits the number of employees handling personal information to the minimum. In addition, the Company provides in-house or third-party provided training for employees handling personal information on acquiring new security technologies and obligations to protect personal information and provides IDs and passwords to employees handling personal information and change them periodically.
The Company may provide the user with links to other companies' websites or materials. In this case, the Company has no control over such third-party websites and materials and cannot be held liable for or guarantee the usefulness of materials provided by them. If the user clicks on any link on the Company’s website and goes to a webpage on another website, the privacy policy of that website is unrelated to the company, so the user is advised to review the policy of such a website.
The Company is not liable for any incidents that occur due to the user's personal mistakes or fundamental hazards of the Internet. The Company will not be held liable for any disclosure of personal information that occurs due to the user's mistake. To protect the personal information of each user and to use the services offered by the Company without any issue, please observe the following precautions.
The Company does not accept orders from children under the age of 14 who require the consent of a legal representative. Nevertheless, if a person under the age of 14 uses the services provided by the Company, the exercise of rights related to Article 7 (How to view, update, and modify personal information and withdraw consent) may be done by the user's representatives, such as the legal representative or a person who has been delegated by the user. In such cases, the User must submit a power of attorney in the form of Annex No. 11 of the Notice on Personal Information Processing Methods.
To protect the user' personal information and handle complaints related to personal information, the Company has designated relevant departments, and a Chief Privacy Officer as follows. The user can report all personal information protection-related complaints that arise while using the Company's services to the Chief Privacy Officer or personal information protection department and the Company's customer call center. The company will provide prompt and sufficient responses to the user’s reports.
If you need to report or consult about other personal information infringements, you can contact and submit a request to the Personal Information Dispute Mediation Committee, Korea Internet & Security Agency, Personal Information Infringement Reporting Center and other agencies.
Any additions, deletions or modifications to this privacy policy due to changes in laws, policies or security technologies will be announced on the website at least seven (7) days in advance before the changed privacy policy becomes effective.
Privacy policy notification date: January 22, 2024
Privacy policy effective date: January 30, 2024
